Customer Support
Support Center
Get help with your orders, products, and shopping experience
📦
Order Related Support
✓
Track Your Order
Get real-time updates on your order status via WhatsApp
✓
Order Confirmation
Receive instant confirmation after placing your order
✓
Modify Your Order
Change delivery address, items, or cancel before shipping
✓
Order History
View all your past orders and reorder easily
✓
Payment Issues
Resolve payment failures or pending transactions
✓
Invoice & Receipt
Get detailed invoices for all your purchases
👕
Product Queries
✓
Size Guide
Find the perfect fit with our detailed size charts
✓
Product Availability
Check stock status and get restock notifications
✓
Color & Material
Get accurate product descriptions and material details
✓
Product Care
Learn how to wash and maintain your products
✓
Product Authenticity
100% original products with quality guarantee
✓
Custom Requests
Special size or color requests? We'll try to help
🚚
Delivery & Shipping
✓
Delivery Timeline
Standard delivery within 5-7 business days
✓
Shipping Charges
Free shipping above ₹1000, ₹50 for smaller orders
✓
Address Change
Update delivery address before order is shipped
✓
Delivery Delays
Track delays and get estimated delivery updates
✓
Express Delivery
Urgent order? Request faster shipping options
✓
Failed Delivery
Reschedule delivery if you missed the courier
↩️
Returns & Refunds
✓
Return Policy
48-hour return window for damaged or defective items
✓
Initiate Return
Contact us with photos of the issue via WhatsApp
✓
Refund Process
Refunds processed within 7-10 business days
✓
Exchange Option
Get replacement for defective or wrong items
✓
Return Shipping
Return pickup arranged for eligible returns
✓
Refund Status
Track your refund from initiation to completion
💳
Payment Support
✓
Payment Methods
COD, UPI, bank transfer - multiple options available
✓
Payment Security
Safe and secure transactions with privacy protection
✓
Failed Payments
Retry payment or get refund for failed transactions
✓
COD Charges
No extra charges for cash on delivery orders
✓
Payment Confirmation
Instant payment confirmation via WhatsApp
✓
Billing Issues
Resolve incorrect charges or billing disputes
🔐
Account & Privacy
✓
No Account Needed
Shop without signup - order directly via WhatsApp
✓
Data Privacy
Your personal information is kept confidential
✓
Secure Communication
All conversations through encrypted WhatsApp
✓
Update Details
Change phone number, address, or personal info anytime
✓
Delete Data
Request complete data deletion from our records
✓
Privacy Policy
Transparent data handling and usage practices
Common Issues & Solutions
Quick fixes for the most common problems
❌
Order Not Received
Check tracking status on WhatsApp. If delayed beyond 7 days, contact support for immediate assistance.
📱
Not Getting Updates
Ensure you've saved our WhatsApp number and check your message requests folder.
💰
Payment Deducted But Order Failed
Your money is safe. Contact us with transaction details and we'll process your order or refund within 24 hours.
📦
Wrong Item Received
Send us photos of the item received within 48 hours. We'll arrange replacement or refund immediately.
📏
Size Doesn't Fit
Refer to our size guide before ordering. For unused items with tags, contact us within 48 hours for exchange.
🏠
Change Delivery Address
Contact us immediately if order isn't shipped yet. We can update the address for you.
💬
Need Immediate Help?
Our support team is ready to assist you 24/7 on WhatsApp
⚡
Fast Response
Usually within 1 hour
🎯
Direct Support
Talk to real people
✅
Problem Solved
Quick resolution
🕐
24/7 Availability
Support available anytime
📞
WhatsApp Only
All support via WhatsApp
⭐
Customer First
Your satisfaction is our priority